Informational 

• Simplify citizen engagement through tech platforms and allied technologies (eg. chatbots, AI, etc) on issues that are important to citizens and impact their quality of life in a manner so that citizens are willing to contribute.

• The government is open to inviting citizens, citizen groups, social purpose organisations, and startups to contribute to digital citizen engagement initiatives.

Actionable

• If citizens don’t observe the tangible wins, citizens may feel apathy – hence continuous information to citizens with regards to their contribution is important.
• It is important to understand data, the kind of data, and the usage of data to plan where it will be used (planning, budgeting, survey, etc).